Delivery will be made by using EasyParcel ; a web-based parcel consolidator that combines all courier service under it.
Main courier picked by THE HIJJB is PosLaju Malaysia.
Due to some places that does not covered by PosLaju, THE HIJJB will be picking Nation Wide or Skynet as the secoond options
CASH ON DELIVERY
We do not accept any Cash on Delivery (COD) as of now.
But you could request to have a self pickup at our boutique (located at Kuala Terengganu).
Delivery is made on Monday and Thursday only.
Payment must be made before 11AM of each delivery day to be joined the delivery of that particular day.
Delivery is usually within 3-5 business days for Peninsular Malaysia.
Delivery for Sabah and Sarawak may take up to 7 business days.
DELIVERY TRACKING NUMBER
Delivery tracking number will be emailed to you once it is made available.
Please note that it may take up to 24 hours before your tracking code appears in EasyParcel's tracking system.
Chosen courier normally keys in tracking code at the end of the day.
TRACKING YOUR PARCEL
You can use tracking code provided and key it into the following links to track your shipment: https://secure.easyparcel.my/pass/?pg=EasyTrack
Simply contact the courier service upon any cases of mistransit or missing parcel :
Contact your local POSLAJU office or directly call POSLAJU hotline: 1-300-300-300
Contact your local NATIONWIDE EXPRESS or directly call NE hotline : 1-300-222-777
Contact your local SKYNET EXPRESS
SHIPPING WITHIN MALAYSIA
We ship throughout Malaysia including Sabah and Sarawak.
Shipping cost for Peninsular Malaysia is RM8.00 onwards. Sabah and Sarawak is RM13.00 onwards.
Shipping charges are quoted based on weight (or order quantity) and will be automatically calculated during checkout.
If the addressee is not available during time of delivery, they will need to pick up their parcel at the nearest courier office.
NO REFUND or EXCHANGE is allowed if the parcel is returned to us when it is unclaimed for over two weeks.
The buyer will have to pay the additional shipping charges to have it posted out again.
We ship worldwide, however the charges may vary depends to the country,
Shipping charges will depend on the quantity/weight of each parcel.
Our system will automatically calculate the weight and the amount you should pay will be display at the end of the order process.
Any customs or import duties are charged once the parcel reaches its destination country.
These charges must be paid by the recipient of the parcel as we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.